Call Center GURU

Our services

Some people dream of success. We make it happen.

A well-organized, planned and executed Inbound Customer Service operation is invaluable to the long-term growth of your business, with good customer service being essential to building brand recognition and reputation. CCG can serve as your outsourced customer service agent in a number of ways to enhance your bottom line.


Outbound Programs are highly effective across a range of applications that fall into three basic groupings - Sales, Customer Service and Branding. 
These initiatives are only limited by your imagination, and CCG help you create outstanding, effective campaigns.

SALES
Outbound Sales Programs can be a highly profitable part of your business, and using Call Centre Guru as an outsourced sales force can generate significant income at a reasonable cost. 

We use tele-sales in conjunctions with email and electronic or live surveys to generate interaction, leads, and sales.

General sales programs :
Have a great product or service? We can help create and run programs for you to boost sales and build business. Our purpose-trained staff making sales calls and confirming guest lists.

Outbound Sales Programs are limited only by your imagination and include:
  • Welcome Calls
  • Up-Selling
  • Tele-Marketing
  • Cross-Selling
  • Activation Call
  • Subscription Sales & Re-activation 
  • Event marketing

Membership programs :
We are experts at membership card sales, but offfer much more than simple sales calls.

We can run these programs as a turn-key for our clients - pricing, benefits and conditions, discounts, collateral design and sourcing, artwork, membership packs, database development, marketing strategy and programs, and more.

CUSTOMER SERVICE

Outbound programs are a great way to perform multiple functions with a single call, and can help gather additional information and feedback from both existing and potential customers. These include:

  • Market Research
  • Lead Qualification
  • Data Cleansing and Development
  • Traffic Generation
  • Referral generation and follow-up
  • Appointment Scheduling
  • Sales follow up
BRANDING

Strong branding programs lead to customer loyalty, word-of-mouth marketing and repeat business. 
Specially-trained operators handle these delicate functions:  

  • Follow up on comments/suggestions/ complaints
  • Customer Care - follow up to purchase
  • Renewal/retention/repeat
  • Handling social media and other online comments 
SERVICES

CCG can act as an outsourced manager of this large range of service-based activities that can include general enquiries, technical service and support, product information, warranty claims, and dozens of others.
Handling these calls properly provides an opportunity for positive branding.

REDEMPTION

Whether it's footballs or Barbie dolls, the redemption of prizes, coupons, or promotional products can be a headache and take up valuable staff time. Let CCG look after this for you. Handling these calls in the proper manner provides an opportunity for reinforcing brand values.

SALES/UP SELLING

Handling Inbound calls provides a wonderful opportunity for both selling and up-selling. Great for creating special offers, advertised promotions, or online sales, our purpose-trained operators can convert a ringing phone into a ringing cash register. 




Website Builder