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Question: what is a contact center?
Answer:  A call center agency is a professional company with brick & mortar or cloud based facilities. Therefore, we stand ready to handle all types of customer support, sales, lead generation, or back office processing applications. Our call center agents will answer the phone, emails or messages in the name of your company.  Moreover, most clients will never know that you have hired an outside partner. Call Center offer a great way to minimize fixed costs, increase sales production, and maximize your flexibility & scalability. 

Question: How can CCG help my business?
Answer: Providing support to your customers is often a difficult task.   Human resource & technology issues can complicate the situation even further.  Therefore, call center partner can often be a great way to pull in talented agents and upgrade to the best technology with the flip of a switch!

Question: How can I increase sales?
Answer:  Increasing sales is always of goal of most innovative businesses.  However, most companies struggle to find new ways to start the “sales engine”.  Outsourcing allows you to dramatically leverage the investments in technology and manpower already made by professional call center agents.  Therefore, our call center agents stand ready ramp the number of telemarketing agents on the phone and boost your conversions.  CCG is ready to help you increase sales today!

Question: How to reduce call center costs?
Answer:  Internal call center operations can be expensive.  Outsourcing can be a great way to turn fixed call center costs into variables ones.  This provides valuable flexibility and also ensures that you only pay for the agents you really need on a daily basis.  Hiring an international call center in low cost can also save your company even more money.

Question: How do I hire a CCG?
Answer:  Hiring a CCG is actually a fairly easy process… right from our first meeting, you already will feel that you are in right hands,  when you work with us! Top brass of CCG has almost 20 experience and we will walk you through the process. From initial analysis of the job, we will help you hire a call center partner today!

Question: What are some ways to improve customer support?
Answer:  Finding ways to improve customer support provided by your company is vital to long term success. Outsourcing to a professional call center is a great way to improve call handling stats like Abandonment Rate, Average Answer Time, & Average Handle Time. In addition, most call center agencies have advanced technology to help service your customers more effectively and efficiently.

Question:  What is Telemarketing?
Answer:  Telemarketing is the act of utilizing a telephone to market a product or service via outbound calls to businesses or consumers.  To this end, many businesses conduct telemarketing operations with internal agents or by hiring an external call center agency.  

Question:  How can we generate more leads?
Answer:  Almost every business needs more leads.   The problem is generating them at a reasonable cost.  Outbound call center agencies (either nearshore or offshore) might be a great way to decrease the cost per lead.  Outsourcing can supercharge your lead generation today!

Question:  What are the advantages of outsourcing?
Answer:  The advantages of outsourcing to a professional call center include:

Flexibility to handle volume that is sporadic or seasonal.
Decrease Fixed Costs
Enhanced agent talent pool
Scalability to ramp up quickly as business improves
Ability to immediately upgrade technology by utilizing a state of the art call center.

Question: I have a call center, how can you help?
Answer: With extensive experience in the contact center industry, we can offer consultancy services to
Call Center operators: Turbo-charge Existing Call Centers by screening the script to increase efficiency of the agents by Training for extraordinary results. We also train the agents for to increase the closing rate.