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A well-organized, planned and executed Inbound Customer Service operation is invaluable to the long-term growth of your business, with good customer service being essential to building brand recognition and reputation. CCG can serve as your outsourced customer service agent in a number of ways to enhance your bottom line.
Outbound Programs are highly effective across a range of applications that fall into three basic groupings - Sales, Customer Service and Branding. These initiatives are only limited by your imagination, and CCG help you create outstanding, effective campaigns.
Outbound Sales Programs can be a highly profitable part of your business, and using Call Centre Guru as an outsourced sales force can generate significant income at a reasonable cost. We use tele-sales in conjunctions with email and electronic or live surveys to generate interaction, leads, and sales.
General sales programs :
Have a great product or service? We can help create and run programs for you to boost sales and build business. Our purpose-trained staff making sales calls and confirming guest lists. Outbound Sales Programs are limited only by your imagination and include:
We are experts at membership card sales, but offer much more than simple sales calls. We can run these programs as a turn-key for our clients - pricing, benefits and conditions, discounts, collateral design and sourcing, artwork, membership packs, database development, marketing strategy and programs, and more.
Outbound programs are a great way to perform multiple functions with a single call, and can help gather additional information and feedback from both existing and potential customers. These include:
Sales follow up
Strong branding programs lead to customer loyalty, word-of-mouth marketing and repeat business. Specially-trained operators handle these delicate functions:
CCG can act as an outsourced manager of this large range of service-based activities that can include general enquiries, technical service and support, product information, warranty claims, and dozens of others.
Handling these calls properly provides an opportunity for positive branding.
Whether it's footballs or Barbie dolls, the redemption of prizes, coupons, or promotional products can be a headache and take up valuable staff time. Let CCG look after this for you. Handling these calls in the proper manner provides an opportunity for reinforcing brand values.
Handling Inbound calls provides a wonderful opportunity for both selling and up-selling. Great for creating special offers, advertised promotions, or online sales, our purpose-trained operators can convert a ringing phone into a ringing cash register.
Appoint a Social Media Champion
Having a social media champion within your organization can heavily impact the success of your business's social media campaign. Whether this champion is you or someone you delegate, the individual should take ownership of the day-to-day running of the social media campaign, both externally in terms of engaging with customers and internally in terms of getting other employees in the business on board with the campaign. Having a champion in also a good way of ensuring constant monitoring of your brand's reputation, so that swift action can be taken where necessary (for example, in the case of a negative review on a reviews website). Overall,a social media champion's main duties should include :
Engaging regularly : The champion should ensure that there is regular activity by your business on whatever social media channels it's using. For example, a champion would ensure that content is regularly added to your company's Facebook page, and that updates are posted to Twitter each day.
Selling internally : A social media champion can help sell the idea of a social media campaign internally, such as by publicizing successes on an internal blog or by giving presentations that contain examples of the strategy in action and what effect it's having on the company as a whole. The champion should also be responsible of tracking the impact your social media efforts have had on the business, such as an increase in traffic to the company's website as a result of using Twitter to market it
Coordinating employees' personal social media activities: nowadays most employees engage with social media on some level personally, for example via a Twitter, Facebook, or MySpace page, a personal blog, or a Flickr account. A social media champion can coordinate this independent activity by integrating the social activity of the business and the employee: in this way, you can spread the word about your brand throughout those employees' own circles of influence. For example, if you've uploaded new content to your Facebook page, you could ask employees to mention it on their own Facebook accounts. Or, if you post articles on Digg, you could ask your employees to vote for articles you've posted.